Support Service

overview

You take care of your business we will take care of your business software

If you are looking for an experienced & dedicated team for your Microsoft Dynamics Support, you are at the right place. Our versatile, seasoned & pro-active team is always available with solution & recommendation for your Issue, requirement.

Our ERP services will help you succeed. Let’s get started

Experience

Years experience

0+

Years experience
Working Hours

0

Working Hours
Certified experts

0%

Certified experts
Global reach

0countries

Global reach
Client Retention

0%

Client Retention
Service desk

024/7

Service desk
Our Support service is highly flexible & can be uniquely crafted as per customer need. You can prepare your Support contract by choosing followings services
  • Off-shore/On-site Support. 
  • Key/End User training. 
  • Implementation of new functionalities/Add-ons/Modules. 
  • Development/customization of new functionality. 
  • Output/MIS Report Development 
  • Hotfixing/bugfixing. 
  • Version Upgrades. 
  • Product performance tuning & Optimization. 
  • Database & Product performance monitoring. 
  • Integration with Third party applications. 
  • ISV Support. 
  • Access to Ticketing System & Customer portal.
  • Easy visibility & tracking of on-going tasks & issues with deadline & delivery dates.
  • Accelerated channel for customers under AMC Contract.
  • Special rates for service hours.
  • Rate locking for the contract time frame.
  • Dedicated support team with extensive experience in Dynamics product support.

Classification

Reporting Method

Response

Severity 1 (Critical)

Produces an emergency situation in which the Covered Software is inoperable causing critical business impact and for which there is NO work around solution

Via Mail/ Via Call

Immediate

Severity 2 (Major)

Produces a detrimental situation in which performance of the Covered Software degrades substantially under reasonable loadscovered software is usable but materially incomplete.

Via Mail/Via Call

Immediate

Severity 3 (Minor)

Produces an inconvenient situation in which the Covered Software is usable, but does not provide a function in the most convenient or expeditious manner, and the user suffers little or no significant impact

Via Mail

2-3 working days

Industries

0+

Discrete Manufacturing

0+

Process & Lean Manufacturing

0+

Retail, trading & distribution

0+

Others