You take care of your business we will take care of your business software
If you are looking for an experienced & dedicated team for your Microsoft Dynamics Support, you are at the right place. Our versatile, seasoned & pro-active team is always available with solution & recommendation for your Issue, requirement.
Our ERP services will help you succeed. Let’s get started
Our Support service is highly flexible & can be uniquely crafted as per customer need. You can prepare your Support contract by choosing followings services
- Off-shore/On-site Support.
- Key/End User training.
- Implementation of new functionalities/Add-ons/Modules.
- Development/customization of new functionality.
- Output/MIS Report Development
- Version Upgrades.
- Product performance tuning & Optimization.
- Database & Product performance monitoring.
- Integration with Third party applications.
- ISV Support.
- Access to Ticketing System & Customer portal.
- Easy visibility & tracking of on-going tasks & issues with deadline & delivery dates.
- Accelerated channel for customers under AMC Contract.
- Special rates for service hours.
- Rate locking for the contract time frame.
- Dedicated support team with extensive experience in Dynamics product support.
Severity 1 (Critical)
Produces an emergency situation in which the Covered Software is inoperable causing critical business impact and for which there is NO work around solution
Via Mail/ Via Call
Severity 2 (Major)
Produces a detrimental situation in which performance of the Covered Software degrades substantially under reasonable loads, covered software is usable but materially incomplete.
Via Mail/Via Call
Severity 3 (Minor)
Produces an inconvenient situation in which the Covered Software is usable, but does not provide a function in the most convenient or expeditious manner, and the user suffers little or no significant impact
2-3 working days