Support Service

“You take care of your business we will take care of your business software”

If you are looking for an experienced & dedicated team for your Microsoft Dynamics and SAP Support, you are at the right place. Our versatile, seasoned & pro-active team is always available with solution & recommendation for your Issue, requirement.

Our Support service is highly flexible & can be uniquely crafted as per customer need. You can prepare your Support contract by choosing followings services.

  • Off-shore/On-site Support.
  • Key/End User training.
  • Implementation of new functionalities/Add-ons/Modules.
  • Development/customization of new functionality.
  • Output/MIS Report Development
  • Hotfixing/Bugfixing.
  • Version Upgrades.
  • Product performance tuning & Optimization.
  • Database & Product performance monitoring.
  • Integration with Third party applications.
  • ISV Support.

Benefits of Support Service contract

  • Access to Ticketing System & Customer portal.
  • Easy visibility & tracking of on-going tasks & issues with deadline & delivery dates.
  • Accelerated channel for customers under AMC Contract.
  • Special rates for service hours.
  • Rate locking for the contract time frame.
  • Dedicated support team with extensive experience in Dynamics product support.

Service Level Agreement for AMC Customers.

Severity 1 (Critical)

Produces an emergency situation in which the Covered Software is inoperable causing critical business impact and for which there is NO work around solution.

Reporting Method

Via Mail/ Via Call

Response

Immediate

Severity 2 (Major)

Produces a detrimental situation in which performance of the Covered Software degrades substantially under reasonable loads, covered software is usable but materially incomplete.

Reporting Method

Via Mail/ Via Call

Response

Immediate

Severity 3 (Minor)

Produces an inconvenient situation in which the Covered Software is usable, but does not provide a function in the most convenient or expeditious manner, and the user suffers little or no significant impact

Reporting Method

Via Mail

Response

2-3 working days

Let’s Connect
close slider